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Straight answers about
buying and owning software.

Written for the person signing the invoice rather than the person writing the code. Including the answers that cost us work.

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When custom software is the wrong answer

We talk clients out of builds regularly. Here is the actual test for whether your process justifies custom software, and the four cases where buying something wins outright.

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The short answer

Custom software earns its cost only where your process is genuinely non-standard — an unusual pricing rule, a document only your regulator wants, or a workflow spanning roles no product anticipated. If none of those apply, an off-the-shelf tool will beat a custom build on cost, time and reliability.

· 4 min read

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